Privacy Policy

Last Updated: November 16, 2024

  1. INTRODUCTION This Privacy Policy describes how Weave ("we," "us," or "our") collects, uses, and shares information when you use weavelab.app ("the Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

  2. INFORMATION WE COLLECT

2.1 Personal Information:

  • Twitter username and screen name

  • If you opt into analytics: browser and device information

  • Payment-related identifiers (for paid subscriptions)

    2.2 Non-Personal Information:

  • Essential cookies for login functionality

  • Performance cookies (with consent)

  • Analytics data through Posthog (with consent)

  1. DATA STORAGE AND SECURITY

3.1 Storage Location All user data is stored on servers located in Germany, within the European Union.

3.2 Security Measures

  • SSL encryption for all data in transit

  • Daily database backups with 7-day retention

  • Regular security audits

  • Internal access controls for employees

    3.3 Data Retention

  • Account data: Retained for the duration of account activity

  • Deleted account data: Retained for 7 days post-deletion

  • Backups: Retained for 7 days

  • Analytics data: Retained according to PostHog's retention policy

  1. HOW WE USE YOUR INFORMATION

4.1 Essential Services

  • Providing and maintaining the Service

  • Processing your chat requests

  • Managing your account

  • Processing payments through Stripe

    4.2 Analytics and Improvement (With Consent)

  • Page views

  • Button clicks

  • Message events (frequency only, not content)

  • Cohort analysis for platform improvement

  1. INFORMATION SHARING

5.1 Third-Party LLM Providers We share chat requests with:

  • Anthropic
  • OpenAI
  • Gemini
  • Groq

Each provider has their own retention policies, which are available upon request.

5.2 Other Third-Party Services

  • Posthog for analytics (opt-in)
  • Stripe for payment processing
  • Twitter for authentication

We do not sell or rent your personal information to third parties.

  1. COOKIES AND TRACKING

6.1 Cookie Types

  • Essential cookies: Required for service functionality

  • Performance cookies: Used for analytics (opt-in) Cookie duration: 1 year

    6.2 Analytics Analytics tracking is strictly opt-in and includes:

  • Page navigation

  • Feature usage

  • Device information

  • User interactions

  1. USER RIGHTS AND CHOICES

7.1 Data Access and Control You can:

  • Request your data via email

  • Delete your account via email

  • Opt-out of analytics tracking

  • Manage cookie preferences

    7.2 Response Time We aim to respond to all privacy-related requests within 24 hours.

  1. CHILDREN'S PRIVACY We do not knowingly collect information from users under 13 years of age. Twitter account ownership is required for service use, which prohibits users under 13.

  2. INTERNATIONAL DATA PROTECTION

9.1 GDPR Compliance As our data is processed in the EU, we comply with GDPR requirements. We serve users from the EU and provide appropriate data protection measures.

9.2 Data Transfers All data is processed and stored within the EU. We do not transfer data to other jurisdictions.

  1. CHANGES TO THIS POLICY We will notify users of any material changes to this Privacy Policy through in-app notifications. Continued use of the Service after such modifications constitutes acceptance of the updated policy.

  2. PAYMENT PROCESSING Payment processing is handled by Stripe. We store only:

  • Stripe customer_id
  • price_id
  • subscription_id

We do not store any direct payment information.

  1. CONTACT US For any questions about this Privacy Policy or our data practices, please contact us at: Email: [email protected]

Response time: Within 24 hours

This Privacy Policy is effective as of November 16, 2024.