Last Updated: November 16, 2024
Table of Contents
- Key Points Summary
- Introduction & Acceptance
- Service Description & Tiers
- Account Management & Twitter Integration
- User Content & Rights
- Data Collection & Privacy
- Third-Party Services & External Links
- Usage & Fair Use Policy
- Service Development & Reliability
- Premium Subscriptions & Billing
- Violations, Suspensions & Appeals
- Data Retention & User Rights
- Support & Communication
- Emergency Procedures
- Liability & Warranties
- Dispute Resolution
- Changes to Terms
- Contact Information
- Weave is a Twitter bookmark management tool with free and premium tiers
- Free tier: 20 messages/day, Premium: Unlimited ($18/month or $180/year)
- One Weave account can manage multiple Twitter accounts, but each Twitter account can only link to one Weave account
- All user content remains owned by the user
- Data is stored in Germany and retained for account duration (7 days after deletion)
- 99.7% uptime commitment with 24-hour support response time
- Three-strike violation policy: Warning → Temporary Ban (7 days) → Permanent Ban
- Account suspensions affect all linked Twitter accounts
- All payments processed through Stripe with 30-day refund policy
- Terms governed by UK law with 30-day dispute window
By accessing or using Weave ("Service") at https://weavelab.app , you agree to be bound by these Terms of Service.
You must be able to form a legally binding contract to use our Service.
If you do not agree to these terms, you must not use the Service.
Weave is an LLM assistant designed to help users extract value from X (formerly Twitter) bookmarks.
- Limited to 20 messages per day
- Basic bookmark management features
- Standard support
- Unlimited messages
- $18/month or $180/year
- Priority support
- Advanced features (as detailed in Section 10)
- One Weave account can manage multiple Twitter accounts
- Each Twitter account can only be linked to one Weave account
- Multiple Weave accounts for the same Twitter account are prohibited
- Authentication handled through Twitter OAuth
- Users must maintain valid Twitter credentials
- Account security is user's responsibility
- Users responsible for maintaining account security
- Sharing account credentials is prohibited
- Regular security audits performed
- Users retain ownership of all content generated through the service
- Chat histories and bookmark analyses belong to the user
- We maintain a license to process and display content for service operation
- Users agree not to use the service for illegal or harmful purposes
- We reserve the right to remove content that violates these guidelines
- Users responsible for content they generate or upload
- All user data stored on servers in Germany
- Data retained for duration of account activity
- GDPR compliant data handling
- Analytics: Posthog (opt-in)
- Payment Processing: Stripe
- LLM Providers: As specified in Privacy Policy
- Right to request data export
- Right to request data deletion
- Right to opt out of analytics
- We use third-party services for hosting, analytics, and LLM processing
- We are not affiliated with these providers
- Users subject to third-party terms where applicable
- We are not responsible for external links or content
- Users access external links at their own risk
- We do not endorse external content
- Twitter integration subject to Twitter's terms of service
- Payment processing handled by Stripe
- Analytics services provided by Posthog
- 60 messages per minute maximum
- 1,000 messages per day triggers manual review
- Fair use monitored and enforced
- Automated access or scripting
- Systematic abuse of service limits
- Multiple account creation
- Sending identical messages repeatedly
- We monitor for unusual activity patterns
- Automated systems flag potential violations
- Manual review of flagged accounts
- 99.7% uptime target
- Scheduled maintenance communicated in advance
- Real-time status updates via Twitter
- Regular feature updates and enhancements
- Bug fixes implemented continuously
- User feedback incorporated into development
- Features may be added, modified, or removed
- Changes may affect user experience
- Significant changes communicated in advance
- All payments processed through Stripe
- Monthly ($18) or annual ($180) billing options
- 30-day refund policy for new subscriptions
-
Cancel anytime through account settings
-
No refunds for partial months
-
No credit during account suspensions
10.3. Payment Processing
-
Secure payment handling through Stripe
-
Automatic renewal unless cancelled
-
Failed payment notification via email
- First occurrence: Warning (valid for 6 months)
- Second occurrence: Temporary suspension (7 days)
- Third occurrence: Permanent ban
- Affects entire Weave account
- All linked Twitter accounts lose access
- Premium subscriptions continue billing during temporary suspensions
- Submit via email within 5 business days
- Include account details and justification
- Decision communicated within 5 business days
- All data retained during account lifetime
- Users can request partial data deletion
- Regular data backups maintained
-
Data retained for 7 days after deletion
-
Complete removal after retention period
-
No recovery possible after full deletion
12.3. Data Export
-
Users can export their data anytime
-
Export includes chat history and settings
-
Export provided in standard format
- Email support: [email protected]
- Twitter DM support @hungrytrtl
- 24-hour response time commitment
- Service updates via Twitter
- Maintenance notifications in-app
- Account-specific issues via email
- Real-time status page
- Scheduled maintenance announcements
- Incident reports and post-mortems
- Complete service outages
- Data breaches or security incidents
- Critical system failures
- 24-hour maximum response time
- User notification via email and Twitter
- Regular status updates during incidents
- Detailed incident analysis
- User impact assessment
- Preventive measures implementation
- Service provided "as is" without warranties
- No guarantee of uninterrupted service
- No warranty of fitness for particular purpose
- Not liable for indirect, incidental, or consequential damages
- Not liable for data loss or service interruptions
- Maximum liability limited to fees paid in last 12 months
- Users agree to indemnify and hold Weave harmless
- Includes legal fees and damages
- Applies to violations of terms or applicable laws
- Terms governed by UK law
- Exclusive jurisdiction of UK courts
- 30-day window for raising disputes
- Good faith negotiation attempt required
- Written notification of disputes required
- Mediation before legal proceedings
- Users waive right to class action
- Individual dispute resolution only
- Small claims court rights preserved
- Terms may be updated at any time
- Users notified via email and in-app
- One week notice for material changes
- Continued use constitutes acceptance
- Users responsible for reviewing changes
- Right to terminate if changes unacceptable
- Archive of previous terms maintained
- Changes documented and accessible
- Effective dates clearly marked
Email: [email protected]
Website: https://weavelab.app
For general support and questions:
Twitter: @hungrytrtl
Email: [email protected]
By using Weave, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.